Frequently Asked Questions
Everything you need to know about building your dream home gym.
How long does shipping typically take?
Most orders are processed within 1-2 business days. Transit times vary by location, but typically range from 3 to 7 business days across North America.
Do you offer a warranty on your gym equipment?
Yes, we offer a robust warranty program including limited lifetime warranties on structural frames and specific coverage periods for moving parts and upholstery.
What is your return policy for heavy equipment?
We offer a 30-day return policy. Items must be in their original packaging and in like-new condition. Please note that return shipping costs for heavy freight items are the responsibility of the customer.
Can I pick up my order in person to save on shipping?
Yes, we offer local pickup options at our designated warehouse locations. Simply select the 'Local Pickup' option at checkout if it is available in your region.
Are your barbells and plates compatible with other brands?
Our equipment follows standard Olympic sizing (2-inch sleeve diameter), making our barbells and plates compatible with any standard Olympic-sized equipment from other reputable brands.
Do you offer financing options for larger purchases?
We partner with several financing providers to offer flexible monthly payment plans, allowing you to build your gym now and pay over time.